How engagements run

A predictable path so your team knows when we need access, when we are on call, and when you receive written output.

Planning notes and laptop on a desk

  1. 1. Intake (same day)

    You send symptoms, severity, and stack via contact form or email. We reply with clarifying questions or decline if the issue is outside Node back-end work.

  2. 2. Scope note

    We email a one-page scope: hours, deliverables, prep checklist, and fee. You confirm in writing and arrange prepayment for fixed blocks.

  3. 3. Access window

    Repository read, observability guest access, and a war-room channel (Slack, Teams, or email thread). We do not require admin keys unless explicitly scoped.

  4. 4. Working session

    Screen-shared pairing or on-site at Florida Road. We time-box investigation and pause if new scope appears—you approve extensions before we continue.

  5. 5. Findings delivery

    PDF or markdown summary within one business day of the session. Includes reproduction steps, root cause, recommended patch, and test ideas.

  6. 6. Optional follow-up

    Included for debugging blocks: short call after your fix merges. Further work books as a new block or retainer hours.

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